The following information will be helpful for your Support Agent and will expedite the resolution of your issue:
- Be sure that your contact profile has been filled out.
- Click on "Edit profile" in the upper right hand corner
of the Help Desk title bar.
You only need to do this once!
- Identify the type of product you need support for. I.E. Hardware, Software, Infrastructure etc.
- Identify your specific product, including model and serial number is appropriate..
If this is a Kofax PSIsafe support request, please include the following:
- The desktop or mobile operating system that is being used.
- The version of the SAFE software that is in use.
- Open the PSIsafe "Safe Management" module. The version is displayed in the title bar of the Management window.
- A detailed description of the issue and steps that will reproduce the issue.
- If possible, provide a screen shot of the issue.
- If the error message has a "Details" button, copy and paste the contents of the error window and include that with your submission.